Cancellation policy

Some items in our store may be offered to you as a pre-order or in-stock products. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect a partial deposit or ask for full payment at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can only cancel a partially paid or fully pre-order order before the pre-order deadline. If the pre-order deadline has been passed and the order fulfilled, then you can't cancel the order nor request a full or partial refund. See our returns policy for more details on returns and refunds. 

In-store products
We want you to be completely satisfied with your purchase. If you change your mind, you may return in-store products within 14 days of purchase for a full refund or exchange.
To be eligible for return, items must be:
- Unopened and sealed in their original packaging
- In pristine, resalable condition with no damage to the product or packaging
- Accompanied by proof of purchase
Returns requested after the 14-day period cannot be accepted. Please inspect your items carefully upon pickup to ensure you're happy with your purchase.
For questions about returns or to initiate a return, please contact us at kimochikardz@gmail.com.